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Return and Exchange

Return and Exchange Flow

easy Return & Exchange Process
1,Faybuy is committed to 100% customer satisfaction.
2,You can Contact Faybuy Customer Service Team to request a return,please DO NOT send back to the address on the parcel which is not ours.We Will offer you suitable address for your return.
3,You must be the original purchaser of the product - and be able to provide an order number,or accpunt email address,So that we can query and process.Because different products have different shipping warehouses.
4, Get the return address: Customers from these countries,Can be returned to Faybuy in your country's warehouse: USA-NY, USA-LA,UK, Canada, Australia, Germany, Italy, Spain. Those who from EU countries can return to our EU warehouse as well.
5, Fill in the after-sales card As well as print the barcode and paste it on your return parcel.
6, Return your item
7, Send us your Tracking information
8, Get a Refund(About Three day After we received your return Parcel)

Cancel & Policy
1,To cancel an order,please contact Faybuy as soon as possible.if your order has not yet shipped,we will immediately refund your payment.
2,If your order has shipped,we will refund you payment as soon as we have received the item(s) back from you and processed them at our warehouse

Returns & Exchanges Policy
1,Items must be unused, undamaged and in original packaging with all the original labels ,ensure that all articles in the package are intact !
(If you belivev your package was damaged in shipping,we require that you contact us with in 5 days of delivery and we will work with you to quickly resolve the issue)
2,You can return the items within 30 days of delivery for a full refund or exchange.
3,Buyer is responsible for return shipping cost and any related expenses.

Notice: Item(s) must NOT be returned to the address on the package you received. Please contact our customer service team for return instructions and return center address.
Tips:All refund recipients will receive an email confirmation for their records

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