easy Return & Exchange Process 1,Faybuy is committed to 100% customer satisfaction. 2,You can Contact Faybuy Customer Service Team to request a return,please DO NOT send back to the address on the parcel which is not ours.We Will offer you suitable address for your return. 3,You must be the original purchaser of the product - and be able to provide an order number,or accpunt email address,So that we can query and process.Because different products have different shipping warehouses. 4, Get the return address: Customers from these countries,Can be returned to Faybuy in your country's warehouse: USA-NY, USA-LA,UK, Canada, Australia, Germany, Italy, Spain. Those who from EU countries can return to our EU warehouse as well. 5, Fill in the after-sales card As well as print the barcode and paste it on your return parcel. 6, Return your item 7, Send us your Tracking information 8, Get a Refund(About Three day After we received your return Parcel)
Cancel & Policy 1,To cancel an order,please contact Faybuy as soon as possible.if your order has not yet shipped,we will immediately refund your payment. 2,If your order has shipped,we will refund you payment as soon as we have received the item(s) back from you and processed them at our warehouse
Returns & Exchanges Policy 1,Items must be unused, undamaged and in original packaging with all the original labels ,ensure that all articles in the package are intact ! (If you belivev your package was damaged in shipping,we require that you contact us with in 5 days of delivery and we will work with you to quickly resolve the issue) 2,You can return the items within 30 days of delivery for a full refund or exchange. 3,Buyer is responsible for return shipping cost and any related expenses.
Notice: Item(s) must NOT be returned to the address on the package you received. Please contact our customer service team for return instructions and return center address. Tips:All refund recipients will receive an email confirmation for their records
Total Delivery Time=Processing time + Shipping time
Processing time : 2-5 Business days Normally.
( Due TotheCOVID-19，The Shipping Time May be Delay）
1🚚Standard （USPS Shipping）:15-20 Business Days , Free Shipping Over $29.9
2 ✈️Expedited（DHL Shipping）:7-15 Business Days , Shipping Cost US $8+
3 🧾Tax Policy : All faybuy products are tax-free
📦Insured shipping with tracking number(about 2weeks)
Customs And Import Duty
In general,there only be a small number of countries need to clear customs.if unfortunately,your order need to clear customs tax,and you need to make a payment again,please contact with us directly first.We will help you with certain amount of the tax,please do not worry about it.
1.Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been placed successfully.However,before your order being shipped,we will try our best to help you to revise your shipping address.So please make sure that your shipping address is right and if you have any question,please feel free to contact with us first,we will be very glad to help you solve the matter.
2.How do I track my order?
After your order being shipped, a tracking number will appear. You can👉track your orderon our company's website with the tracking number provided.
Please pay attention: It may take 48 to 72 hours for the tracking information to be updated and sometimes tracking numbers may change. If after 3 days you cannot get the tracking information of your order, please feel free to contact with us for more information.
3.I am not satisfied with the product. What can I do?
If you are not satisfied with the product you received,you’d better return it to us in new condition within 15 days from the delivered date,or we would refuse to accept your request.
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